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Return and Refund Policy

At Good Boy Glass, we strive to ensure your complete satisfaction with every purchase. However, if you find yourself unsatisfied with your order for any reason, we are here to assist you with our hassle-free return policy. Please review the following guidelines for returns:

  1. Eligibility for Returns:

    • To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

    • Custom or personalized items are not eligible for return unless they arrive damaged or defective.

    • Items shipped back to us without requesting a return will not be accepted.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

    • You can reach our customer service team via email at goodboyglass@gmail.com.

    • Please provide your order number, the reason for the return, and any relevant details about the product. Pictures are helpful as well.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part or the product is defective or damaged upon arrival.

    • We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure the safe arrival of your items.

  4. Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, refunds will be processed to the original method of payment within 30 days of receiving your return.

    • Shipping costs are non-refundable unless the return is due to an error on our part or the product is defective or damaged upon arrival.

    • If it is due to an error on our part, we will send you a shipping label free of charge to ship the item back to us.

  5. Exchanges:

    • If you would like to exchange an item, please follow the return process outlined above.

    • Once the return is completed, you may order the item you want through the website.

    • Exchanges are subject to availability.

  6. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

    • We may request photos of the damaged or defective item for our records and to expedite the resolution process.

  7. Non-Returnable Items:

    • Gift cards and clearance items are non-returnable and non-refundable.

  8. Restocking Fee:

    • A restocking fee may apply for returns that are not due to an error on our part or the product being defective or damaged upon arrival.

  9. Changes to the Return Policy:

    • We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

 

By making a purchase from Good Boy Glass, you agree to abide by the terms and conditions of our return policy as outlined above. If you have any questions or concerns regarding returns, please don't hesitate to contact our customer service team for assistance at Goodboyglass@gmail.com.

Thank you for shopping with us!

Updated: 3/28/24

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